Siebel CRM Main Modules

Siebel CRM Systems as main player in CRM Industry provides basic modules generally used in the CRM industry. Such modules involves general business process in CRM. Those modules are:

Siebel Sales Module
Siebel CRM Sales Module provides up-to-the-moment, proactive intelligence to maximize sales revenue. With Siebel CRM Sales all levels of the selling organization can access the facts required to confidently pinpoint problems and deploy resources. Siebel CRM Sales allows managers to monitor sales pipelines and evaluate the performance of the entire sales distribution network. Siebel CRM Sales enables sales professionals to identify critical trends in sales cycle length, win rates, discounting, and competitive engagement. This level of visibility is vital to any organization deploying a high-performing sales force.

Siebel Marketing Automation Module
Siebel CRM Marketing Automation Module provides the campaign management, customer management and marketing communications functionality. Users can design and manage outbound campaigns through direct sales, call centers, and channel partners. Siebel CRM Marketing also provides list management capabilities to develop internal lists and load external list files and prospect management with promotion of prospects to contacts. Siebel Marketing's response management enables marketers to track customer responses and evaluate campaign effectiveness.

Siebel Service Module
Siebel CRM Service module enable customer agents interact quickly and consistently across a broad range of communication channels, such as telephone, email, fax, and page. Service representatives become productive faster, supporting a broader range of products and services, resulting in higher satisfaction levels in each customer interaction.